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KEIM Australia Privacy Policy

Our commitment to protecting your privacy
KEIM Australia recognises the importance of your privacy and we are committed to protecting your personal information. We comply with Australian privacy laws and take reasonable steps to safeguard your data. This policy explains how we collect, use, store, and protect your personal information.


How we collect personal information
The types of personal information we collect depend on the products and services you use or request. This may include:

  • Information you provide when you request a product, service, or sample.

  • Records of communications with us (phone, email, online or in person).

  • Feedback you provide in surveys about our products or services.

This may include your name, address, phone number, email, payment details, and business or organisation information.
You are not required to provide personal information, but if you choose not to, we may not be able to fulfil your request or provide certain services. In some cases, we may be legally required to collect specific information.
We usually collect information directly from you, but may also collect information from publicly available sources or, with your consent, from third parties (such as your representatives).

 

How we use personal information
We use personal information to:

  • Provide, manage, and improve our products and services.

  • Respond to your enquiries or requests.

  • Keep you informed about products, services, and events that may be of interest to you (unless you opt out).

  • Conduct market research to help improve our products and services.

  • Meet legal and regulatory obligations.

We may share your information with trusted service providers such as IT providers, payment processors, auditors, accountants, or logistics partners who assist us in operating our business.
We will not sell your personal information to third parties.

 

Overseas disclosure
While most of our data is managed within Australia, some service providers we use (such as website hosting or cloud services) may store or process information overseas. These providers are required to meet strict confidentiality and data security standards, but may not always be subject to the same privacy laws as in Australia.

 

Protecting your personal information
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. These measures include:

  • Secure systems and encryption for online transactions.

  • Restricted access to personal information.

  • Confidentiality obligations for staff and contractors.

When your information is no longer needed, we will securely destroy or de-identify it, unless required by law to retain it.

 

Cookies and website usage
When you visit our website, information such as your IP address, browser type, pages accessed and the date/time of your visit may be logged for statistical purposes.
We may also use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some website features may not function properly.

 

Accessing and correcting your information
You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. We will respond to all requests in a reasonable timeframe, in line with Australian privacy law.
You can also request that we stop using your personal information for marketing purposes at any time.

 

Complaints
If you are concerned about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint as quickly as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

 

How to contact us
If you have any questions about this Privacy Policy, or wish to access or correct your information, please contact us:
KEIM Australia
Email: info@keim.com.au
Phone: (02) 9699 1266

 

Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our business practices. The latest version will always be available on our website.

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